---
title: What happens if my order is damaged?
description: We take great care in packing your order to ensure it gets to you in perfect condition
---

[Skip to content](https://support.nyrius.com/s/article/what-happens-if-my-order-is-damaged-nyrius#main-content)

<https://support.nyrius.com/s/kb-tickets/new?hsLang=en>

[![Nyrius Logo White](https://support.nyrius.com/hs-fs/hubfs/Nyrius%20Logo%20White.png?width=189&height=27&name=Nyrius%20Logo%20White.png)](https://www.nyrius.com/)

- WIRELESS PRODUCTS
  
  Show submenu for WIRELESS PRODUCTS

    - [Wireless HD](https://www.nyrius.com/wireless-products/wireless-hdmi)
    - [A/V Accessories](https://www.nyrius.com/wireless-products/a-v-accessories)
    - [Deals](https://www.nyrius.com/wireless-products/deals)
- [HOW IT WORKS](https://www.nyrius.com/how-it-works)
- [APPLICATIONS](https://www.nyrius.com/applications)
- [OUR STORY](https://www.nyrius.com/our-story)
- [BLOG](https://www.nyrius.com/blog)
- [FOR BUSINESS](https://www.nyrius.com/cms-5)

Open main navigation

Close main navigation

- WIRELESS PRODUCTS
  
  Show submenu for WIRELESS PRODUCTS

    - [Wireless HD](https://www.nyrius.com/wireless-products/wireless-hdmi)
    - [A/V Accessories](https://www.nyrius.com/wireless-products/a-v-accessories)
    - [Deals](https://www.nyrius.com/wireless-products/deals)
- [HOW IT WORKS](https://www.nyrius.com/how-it-works)
- [APPLICATIONS](https://www.nyrius.com/applications)
- [OUR STORY](https://www.nyrius.com/our-story)
- [BLOG](https://www.nyrius.com/blog)
- [FOR BUSINESS](https://www.nyrius.com/cms-5)
- <https://support.nyrius.com/s/kb-tickets/new>
- [Contact us](https://support.nyrius.com/s/kb-tickets/new)

[Contact us](https://support.nyrius.com/s/kb-tickets/new?hsLang=en)

 YOUR GUIDE TO THE ULTIMATE WIRELESS VIDEO EXPERIENCE

- There are no suggestions because the search field is empty.

1. [Nyrius Support Center](https://support.nyrius.com/s?hsLang=en)
2. [Store Policies](https://support.nyrius.com/s/store-policies?hsLang=en)
3. [Shipping](https://support.nyrius.com/s/store-policies?hsLang=en#shipping)

# What happens if my order is damaged?

We take great care in packing your order to ensure it gets to you in perfect condition.

In the unlikely event your order is damaged during shipping, please take pictures of the box, any damage to your product, and the shipping label.

You can report any shipping damage to us by [**contacting us**](https://support.nyrius.com/s/contact?hsLang=en) . At that time, we will open a claim with the carrier.

Once we receive the photos of your package, we will arrange the return of the damaged package and the shipment of a replacement.   
 

- ABOUT US 
    - [Our Story](https://www.nyrius.com/our-story/)
    - [Nyrius Blog](https://www.nyrius.com/blog/)
    - [Professional Reviews](https://www.nyrius.com/blog/category/professional-reviews/)
    - [Contests & Giveaways](https://www.nyrius.com/contests-giveaways/)
    - [Community & Environment](https://www.nyrius.com/nyrius-environmental-sustainability/)
- PRODUCTS 
    - [Wireless HDMI](https://www.nyrius.com/wireless-hdmi)
    - [A/V Accessories](https://www.nyrius.com/a-v-accessories)
    - [Deals](https://www.nyrius.com/deals)
    - [Extended Warranty](https://www.nyrius.com/extended-warranty/)
    - [Discontinued](https://www.nyrius.com/discontinued)
- CUSTOMER SERVICE 
    - [Support Center](https://support.nyrius.com/s/)
    - [Contact Us](https://support.nyrius.com/s/kb-tickets/new)
    - [My Account](https://www.nyrius.com/customer/account)
    - [30 Day Risk Free in Home Trial](https://www.nyrius.com/30-day-risk-free-in-home-trial)
    - [Nyrius Policies](https://www.nyrius.com/store-policies)
    - [Media Inquiries](https://www.nyrius.com/media-inquiries)
    - [Bulk Purchases](https://www.nyrius.com/bulkpurchases)
    - [Privacy Policy](https://www.nyrius.com/privacy-policy/)
    - [Register your Product](https://www.nyrius.com/registration/)
    - [Legal](https://www.nyrius.com/legal/)

<https://www.facebook.com/Nyrius/> <https://www.youtube.com/user/NyriusConnectivity> <https://www.instagram.com/nyriuswireless/?hl=en>

© 2026 Nyrius. All Rights Reserved.